Returns Policy

Your satisfaction is our priority at Edessa Jewelry. If you are not fully satisfied with your purchase, our Return Policy makes it easy to return items and receive a refund or exchange.

1. Eligibility for Returns:
   Items must be returned within [X days] of purchase in their original, unused condition with all packaging and tags attached. Customized or engraved items are non-returnable unless faulty.
2. Return Process:
   To initiate a return, please contact us at [Customer Support Email]. We will provide you with instructions and a return shipping label if applicable. Items must be shipped back in secure packaging to prevent damage.
3. Return Shipping:
   Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Condition of Returned Items:
   Returned items will be inspected upon receipt. If the item shows signs of wear, damage, or alteration, we reserve the right to deny a refund or exchange.
5. Exceptions:
   Due to hygiene reasons, earrings and certain other items are non-returnable unless faulty.